Refund Policy

Thank you for choosing our website for your IPTV subscription needs. We strive to provide you with the best possible service and ensure your satisfaction. However, we understand that situations may arise where a refund is requested. Please review our refund policy outlined below:

Refund Eligibility:
a. Monthly Subscriptions (1 month, 3 months and 6 months) : Refunds are eligible within 7 days from the date of purchase if you encounter significant service issues that prevent you from accessing or utilizing our IPTV service properly. Valid reasons may include constant buffering, extensive downtime, or consistent failure to deliver the promised channels and content.
b. Annual Subscriptions: Refunds for annual subscriptions are eligible within 30 days from the date of purchase under the same conditions as mentioned above.

Refund Process:
a. To initiate a refund request, please contact our customer support team within the eligible timeframe mentioned above. You can reach us at Whatsapp : +447389675709.
b. Provide your purchase details, including the order number, username, and any relevant information regarding the issues you have encountered.
c. Our customer support team will evaluate your refund request and may require additional information or troubleshooting steps to assist you further.
d. If your refund request is approved, we will process the refund within a reasonable timeframe using the original payment method used during the purchase.

Non-Refundable Circumstances:
a. Refunds will not be provided if you request a refund beyond the eligible timeframe mentioned above.
b. Refunds will not be granted due to changes in personal circumstances or if you no longer wish to use the IPTV service.
c. Refunds will not be provided if you violate our terms of service or engage in unauthorized distribution or sharing of our content.

Please note that our refund policy is designed to ensure fairness and protect the interests of all parties involved. We encourage you to thoroughly test our service during the eligible refund period to determine if it meets your expectations.

If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for choosing our IPTV service.

Best regards,
IPTVANUBIS